FAQ: Common Questions About WMS360

FAQ: Common Questions About WMS360

What is the difference between Pending Catalogue and Active Catalogue?

Active Catalogue contains products that are live and can receive stock, be listed on channels, and appear in orders. Pending Catalogue contains products that have been created but are awaiting review or activation.

How do I add a new product?

Go to Catalogue > Add Catalogue. Fill in the eight-tab form (Basic Info, Pricing, Images, Description, Variations, Categorization, Channels, SEO) and save. For multiple products at once, use the Bulk Catalogue Create by CSV button.

How do I add stock to an existing product?

Open the product in Catalogue > Active Catalogue, locate the variation in the variation table, open the Manage dropdown, and select Invoice. Fill in the Product Receive Invoice form and submit. The stock will appear in Inventory > Awaiting Shelving.

Why is stock showing in Awaiting Shelving but not in Available Qty?

Stock does not become available until it has been physically shelved. A shelver must complete the shelving step in Inventory > Awaiting Shelving before the units count as available.

How do I connect a sales channel?

Go to Channels > available-channel and toggle on the desired channel. Supported channels include eBay, Shopify, OnBuy, Amazon, Wowcher, and Fruugo.

Where do I manage returns?

Go to Customer Service > return-requests. From there you can review return requests, approve or reject them, mark items as received, print return labels, and send messages to customers.

How do I declare a product defect?

Open the product view page, find the variation, open the Manage dropdown, and select Declare Defect. Defects can also be reviewed in bulk under Inventory > Defect Management.

How do I transfer stock between warehouses?

Go to Inventory > Stock Transfers and click Add Transfer. See the Stock Transfer Between Warehouses article for full steps.